Description

You will provide technical support for enterprise platforms, custom applications, and third-party SaaS tools.

This role is on-site.

Responsibilities

• Support ServiceNow FSM, Trident Care Online, DDF, and custom-built applications.
• Triage, diagnose, and resolve incidents and service requests while managing the full incident lifecycle.
• Monitor application health and performance to proactively identify and resolve issues.
• Collaborate with development, QA, and infrastructure teams to resolve underlying system errors.
• Document troubleshooting steps, resolutions, and FAQs in the knowledge base.

Required Skills

• 7+ years of experience in application support, IT operations, or technical support.
• Deep understanding of the ServiceNow platform and workflows, specifically the FSM module.
• Proficiency in analyzing JSON/XML payloads and API responses for debugging.
• Experience with SQL or basic scripting for data queries and log analysis.
• Ability to read and analyze logs using monitoring and logging systems.
• Knowledge of Java and .NET environments.
• Familiarity with incident management, issue triage, and ITIL support processes.
• Experience supporting enterprise platforms and third-party SaaS.

Preferred Skills

• Experience coordinating with ServiceNow developers to resolve configuration or script-based errors.

Key Skills

Education

Any Gradute