Description

Role Descriptions: Must Have Technical/Functional Skills

· Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and

Basic Hardware support

· Application Support – Installation, uninstallation, configuration, licensing, troubleshooting

· Excellent troubleshooting skills

· Experience in escalating/coordinating with vendors

· Able to maintain a high level of confidentiality and professionalism

· Ability to effectively prioritize and execute tasks

· Strong customer-service orientation

· Effective interpersonal and relationship-building skills

· Ability to learn new technologies to perform day to day support operations

· Service Now and Documentation ability

· Experience in Azure cloud platform support

Roles & Responsibilities

· Manage 24*7 platform support and Application issues and development activities

· Provide Support for various IT applications into citrix, servers and workstations. Support

Activities include: - installation, uninstallation of application softwares, application licensing,

Services monitoring,

· Access management, access group management

· Escalate issue to appropriate vendor and follow up for closure

· Documentation and reporting · Server upgrades- Citrix, Windows, .Net etc · coordinate with different vendors · Azure cloud platform support

Generic Managerial Skills, If any

· Demonstrates high analytical skills and is self-motivated/directed

· Possess effective written and communication skills

Essential Skills: Windows Server
Desirable Skills:
Keyword:
Skills: Windows Servers
Experience Required: 6-8

Key Skills

Education

Any Graduate