Description

You manage 24/7 platform support, application issues, and development activities for Windows Server, Citrix, and Azure cloud environments.

This role is on-site.

Responsibilities

• Install, uninstall, configure, and license applications across Citrix, servers, and workstations.
• Monitor services, manage access groups, and execute server upgrades for Citrix, Windows, and .Net.
• Troubleshoot application and platform issues, escalating to vendors and coordinating for closure.
• Maintain comprehensive documentation and reporting for support activities.
• Provide Azure cloud platform support and basic hardware assistance.

Required Skills

• 6+ years of experience in application support and Windows Server administration.
• Hands-on experience with Service-Now for ticketing and documentation.
• Proficiency in Citrix environment management and support.
• Strong troubleshooting skills for Windows Server, .Net, and basic hardware.
• Experience with Azure cloud platform support.
• Ability to coordinate with vendors and maintain high confidentiality.
• Strong customer-service orientation and interpersonal communication skills.

Preferred Skills

• Experience in managing 24/7 support rotations.
• Self-motivated with high analytical skills.

Key Skills

Education

Any Graduate