Description

You own the technical bridge between clients, engineering, and product teams to ensure product performance and issue resolution.

This role is on-site.

Responsibilities

• Serve as the first line of technical support for SaaS products, handling client queries and incidents.
• Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
• Collaborate with Product and Engineering teams to identify, replicate, and escalate product bugs.
• Conduct root cause analysis and provide permanent resolutions or documented workarounds.
• Document support cases, known issues, and resolutions in the internal knowledge base.

Required Skills

• 1–3 years of experience in technical or product support roles, preferably in SaaS or software companies.
• Strong understanding of APIs and JSON structures.
• Experience with RESTful Services.
• Familiarity with SaaS environments.
• Experience using Postman or log analysis tools.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

Key Skills

Education

Any Graduate