Description

You will manage L3 incident resolution and production operations for JEE stack-based web and mobile applications.

This role is on-site.

Responsibilities

• Troubleshoot production issues using application and infrastructure log analysis.
• Perform L3 incident management and regular problem management activities.
• Document technical issues, remedies, solutions, and Root Cause Analyses (RCAs).
• Coordinate with L4 teams and external support stakeholders to resolve complex issues.
• Automate service operations tasks using scripting languages.

Required Skills

• 7+ years of experience in Application Support or ProdOps engineering.
• L3 level incident management experience for JEE stack and mobile applications.
• Expertise in log analysis for troubleshooting production environments.
• Proficiency with the ELK stack.
• Ability to use query languages to troubleshoot Oracle DB issues.
• Experience with ServiceNow for Incident and Problem Management.
• Strong SQL and troubleshooting skills.
• Experience with scripting languages for process automation.

Key Skills

Education

Any Graduate