Description

You provide technical support for SharePoint Online and Microsoft 365 applications, including SPFx components.

This role is on-site.

Responsibilities

• Troubleshoot permission issues, workflows, UI, and content management problems in SharePoint.
• Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitor application performance, server health, and alert systems to ensure high availability.
• Perform root-cause analysis (RCA) for recurring issues and implement preventive measures.
• Maintain up-to-date documentation for support procedures and coordinate with development teams.

Required Skills

• Hands-on experience with Microsoft 365 (M365) applications and SharePoint Online support.
• Understanding of SPFx components, UI troubleshooting, and collaboration platform support.
• Experience handling application support, incident management, and troubleshooting activities.
• Familiarity with workflows, permissions management, and content management processes.
• Knowledge of monitoring tools, service health checks, and operational alert systems.
• Strong analytical thinking and problem-solving capabilities for complex bugs.
• Ability to work in rotational shifts and participate in on-call support activities.

Preferred Skills

• Experience assisting with application deployment, code migrations, and configuration changes.
• Strong documentation and stakeholder management skills.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Key Skills

Education

Any Graduate