Description

Lead a team of Level 2 technical support engineers in District of Columbia, USA (Remote).

Responsibilities

• Manage and plan customer support tasks, delegating responsibilities to team members.
• Own the customer onboarding process within the software environment.
• Maintain team schedules, project plans, and resource allocations for both the team and customers.
• Diagnose complex system problems by analyzing n-tier architectures and system alerts.

Required Skills

• 10+ years of experience in a Level 2 software customer support role.
• Proven experience managing a team of technical software support engineers.
• Strong proficiency in deploying and debugging RESTful web services.
• Deep understanding of n-tier systems and deployment architectures for problem diagnosis.
• Experience managing resource allocations and task planning.
• Ability to diagnose system alerts within complex environments.
• Bachelor's degree or equivalent graduate level education.

Preferred Skills

• Working knowledge of debugging SOAP web services.
• Coding knowledge of C# and the .NET Framework.

Key Skills

Education

Any Graduate