Description

You will provide L2 support for banking applications by troubleshooting data, infrastructure, and code issues.

This role is remote.

Responsibilities

• Analyze, debug, and resolve application issues for internal and external customers.
• Manage and track support tickets through to full resolution.
• Escalate complex incidents to development teams while managing stakeholder communication.
• Collaborate with developers to identify root causes and drive system improvements.
• Identify recurring problems and recommend technical improvements to reduce long-term support costs.

Required Skills

• 5+ years of experience in technical support roles.
• Strong proficiency in SQL.
• Experience with Shell Scripting.
• Ability to read and debug code in Java or Python.
• Hands-on experience with Unix/Linux environments.
• Practical understanding of data structures.
• Fluent English communication skills, both written and verbal.

Key Skills

Education

Any Graduate