Description

You will lead production support services and manage client relationships for the product. This role is on-site.

Responsibilities

• Manage a team of offshore engineers and prioritize incidents to meet service targets and SLAs.
• Investigate, troubleshoot, and debug technical issues by working directly with users and platform teams.
• Lead or participate in cross-functional war rooms to drive rapid issue resolution.
• Create technical assessments, root cause analysis documents, and troubleshooting guides.
• Diagnose issues within Azure resources and coordinate escalations with global support, QA, and DevOps teams.

Required Skills

• 5+ years of experience in application support or systems administration.
• Deep expertise in Microsoft Azure, including AKS, Key Vault, Application Insights, and Application Gateway.
• Hands-on experience with Azure Kubernetes Services (AKS) and Kubernetes architecture.
• Proficiency with Kubernetes operating procedures, including kubectl, deployments, services, Grafana, and Prometheus.
• Strong knowledge of Azure DevOps tools, specifically Pipelines, Release pipelines, and Azure DevOps Boards.
• Experience managing and scaling distributed systems in cloud environments.
• Working knowledge of CI/CD processes and container orchestration.
• Ability to log into pods and containers and manage Docker images.
• Solid understanding of Ubuntu operating systems.

Preferred Skills

• Familiarity with MongoDB and PostgreSQL.
• Experience with disaster recovery and capacity planning.

Key Skills

Education

Any Graduate