Description

Provide Level 2-3 application support for high-availability, customer-facing systems and own the incident management lifecycle.

This role is on-site.

Responsibilities

• Troubleshoot complex issues across SQL databases, application logs, APIs, and infrastructure layers.
• Deploy, monitor, and maintain services running in Docker and Kubernetes environments.
• Configure, support, and optimize IBM MQ and RabbitMQ messaging queues.
• Build dashboards and operational insights using Splunk for log analysis.
• Collaborate with development teams to identify root causes and implement long-term fixes.

Required Skills

• 5+ years in Application Support or Production Engineering roles.
• Strong proficiency in SQL queries, performance tuning, and troubleshooting.
• Hands-on experience with Docker and Kubernetes in production.
• Solid understanding of IBM MQ and RabbitMQ administration and message flows.
• Experience with Splunk for log analysis, dashboards, and ingestion.
• Strong analytical and problem-solving skills in SLA-driven environments.

Preferred Skills

• Experience with CI/CD pipelines and microservices architecture.
• Scripting skills in Python, Bash, or PowerShell.

Key Skills

Education

Any Gradute