Description

Diagnose and resolve technical issues across Windows, Linux, and Mac OS environments for clients.

This role is on-site.

Responsibilities

• Identify root causes of technical issues through targeted customer questioning.
• Guide clients through resolution steps via phone, email, or chat.
• Escalate complex issues to L2 and L3 internal teams when necessary.
• Manage and prioritize multiple open incidents while ensuring proper logging.
• Document technical knowledge through manuals, notes, and timely reports.

Required Skills

• 5+ years of experience in technical support or application support roles.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Proficiency with Linux and Microsoft environments.
• Strong troubleshooting skills and a solid understanding of computer systems.
• Experience using Zendesk or similar help desk software.
• Familiarity with remote desktop applications.

Preferred Skills

• Bachelor's degree in Computer Science or related field.

Key Skills

Education

Bachelor's degree