Description

Key Responsibilities

• Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows
• Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles including Green Package and related batch jobs
• Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues
• Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement
• Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders
• Partner directly with front office users to understand issues, gather requirements, and provide timely, clear resolutions
• Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps
• Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality

Qualifications

• Hands-on experience supporting or working on BlackRock's Aladdin platform, specifically front office/trading modules
• Working knowledge of Aladdin batch processing, including the Green Package and end-of-day/overnight batch cycles
• Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar)
• Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues
• Experience with broker mapping and static/reference data setup in a trading platform
• Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement)
• Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management
• Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers
• Excellent verbal and written communication skills, with the ability to translate technical issues for business users

Key Skills

Education

Bachelor's degree