Description

You provide technical support for a third-party payments application in a 24/7 rotating on-call environment.

Responsibilities

• Perform break-fix and troubleshooting tasks to resolve application issues.
• Execute test scripts to assess and maintain environment health.
• Manage vendor relationships and coordinate with internal and external stakeholders via bridge calls.
• Develop and maintain technical documentation for operational procedures.
• Handle job scheduling and monitoring tasks to ensure system stability.

Required Skills

• 5+ years of experience in application support, specifically with third-party payment systems.
• Hands-on experience with SQL, MySQL, or Oracle databases.
• Experience supporting Windows and Linux operating systems.
• Proficiency using monitoring tools such as Splunk, AppDynamics, Grafana, or Datadog.
• Experience with job scheduling tools like Autosys or similar.
• Experience supporting mobile applications on iOS or Android platforms.
• Experience using Remedy or similar ITIL-based service management tools.

Preferred Skills

• Experience managing complex stakeholder communications during incident bridge calls.

Key Skills

Education

ANY GRADUATE