Description

Monitor eCommerce applications to ensure high availability and performance while managing incident lifecycles.

This role is on-site.

Responsibilities

• Handle P1/P2 incidents, perform root cause analysis (RCA), and deliver quick resolutions.
• Track and manage incidents, defects, and service requests through completion.
• Provide immediate workaround solutions and implement permanent fixes for recurring issues.
• Monitor application performance and availability metrics to proactively identify risks.

Required Skills

• 3+ years of experience in Application Support and Incident Management.
• Strong Java and J2EE fundamentals for backend debugging and analysis.
• Hands-on experience with Spring Boot and Microservices architecture.
• Proficiency in debugging REST APIs and web services.
• Proven track record of performing Root Cause Analysis (RCA) on complex incidents.
• Ability to translate technical findings into actionable workaround and permanent fixes.

Preferred Skills

• Experience with eCommerce application monitoring tools.
• Background in backend development contributing to support investigations.

Key Skills

Education

Not specified