Description

Key Responsibilities

• Provide L2/L3 production support for Java-based enterprise applications and APIs.
• Monitor application performance, availability, and system health using observability and monitoring tools.
• Investigate and resolve production incidents, service disruptions, and performance issues within SLA timelines.
• Analyze application logs, thread dumps, heap dumps, and system metrics to diagnose complex issues.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Support application deployments, releases, environment management, and post-release validation activities.
• Troubleshoot REST APIs, microservices, middleware integrations, and batch processing failures.
• Execute SQL queries for data analysis, validation, and issue investigation.
• Collaborate with Development, Infrastructure, DBA, Cloud, and Business teams for incident resolution.
• Participate in on-call support rotation for critical production issues.
• Drive automation initiatives to improve operational efficiency and reduce manual effort.
• Maintain support documentation, knowledge articles, runbooks, and operational procedures.
• Support change management, problem management, and incident management processes following ITIL best practices.

Required Qualifications

Technical Skills

• Strong experience in Java, J2EE, Spring, Spring Boot, and Microservices.
• Experience supporting RESTful APIs and distributed applications.
• Good understanding of JVM, Garbage Collection, Thread Management, and Performance Tuning.
• Hands-on experience with relational databases such as Oracle, SQL Server, PostgreSQL, or MySQL.
• Strong SQL skills for troubleshooting and data analysis.
• Experience with Linux/Unix environments and shell scripting.
• Knowledge of application servers such as Tomcat, JBoss, or WebSphere.
• Familiarity with messaging technologies like Kafka, JMS, or MQ.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps, or GitLab CI.
• Knowledge of cloud platforms such as AWS, Azure, or GCP is preferred.
• Experience using monitoring tools such as AppDynamics, Dynatrace, Splunk, Grafana, Datadog, ELK, or New Relic.

Process & Support Skills

• Strong understanding of ITIL processes including Incident, Problem, and Change Management.
• Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.
• Ability to manage and coordinate P1/P2 Major Incidents.
• Excellent troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

• Experience supporting high-volume banking, financial services, insurance, or enterprise platforms.
• Exposure to container platforms such as Docker, Kubernetes, or OpenShift.
• Experience with AI-assisted developer tools such as GitHub Copilot or Microsoft Copilot.
• ITIL Foundation certification is a plus.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced production support environment.
• Strong ownership and accountability.
• Excellent collaboration and documentation skills.

Nice-to-Have Technologies

• Spring Cloud / OpenShift / Kubernetes / Kafka / MongoDB / Redis / Splunk / AppDynamics / Dynatrace / Jenkins

Key Skills

Education

Any Gradute