Description

You provide L2 support for banking applications by troubleshooting data, infrastructure, and code-level issues.

This role is on-site.

Responsibilities

• Analyze, debug, and resolve application issues to support internal and external customers.
• Identify root causes, manage incident impact, and escalate complex technical issues to development teams.
• Raise problem tickets and collaborate with developers to address recurring issues and reduce support costs.
• Manage and track the lifecycle of support tickets through to resolution.
• Communicate technical updates and incident status to business and technical stakeholders.

Required Skills

• 5+ years of experience in technical support or related roles.
• Proficiency in SQL for data troubleshooting.
• Experience with Shell Scripting.
• Ability to read and debug code in Java or Python.
• Hands-on experience with Unix/Linux environments.
• Practical understanding of data structures.
• Fluent English communication skills, both written and verbal.
• Any Graduate degree.

Key Skills

Education

Any Graduate