Description

You will own the monitoring, triage, and resolution of production incidents for .NET, Angular, and Appian applications.

This role is on-site.

Responsibilities

• Monitor application health, jobs, interfaces, and alerts to ensure system stability.
• Triage and resolve production incidents within defined SLAs.
• Perform first-level troubleshooting for .NET, Angular, and Appian applications.
• Support scheduled jobs, batch processes, APIs, and file transfers.
• Execute approved service requests, configuration changes, and SQL data validation.

Required Skills

• 10+ years of experience in application support or engineering.
• Hands-on troubleshooting experience with .NET and Angular.
• Proficiency with Appian applications.
• Ability to perform SQL data validation and basic production data analysis.
• Experience supporting batch processes and APIs.
• Strong understanding of incident triage and SLA management.
• Ability to create and maintain operational documentation and runbooks.
• Experience coordinating with L3 and infrastructure teams.

Key Skills

Education

Any Graduate