Description

You will lead production support and maintenance activities for banking applications.

Responsibilities

• Manage incident resolution, ticket monitoring, and request handling within ITSM frameworks.
• Resolve application-related problems through direct end-user interaction and screen-sharing via Teams.
• Monitor application performance and manage scheduled jobs using Control-M.
• Execute support activities following ITIL processes and established SLAs.

Required Skills

• 8+ years of experience in application development, design, testing, and production support.
• Proficiency with MS SQL Server, C#, ASP.NET, MVC, WCF, jQuery, AJAX, and XML.
• Hands-on experience with .NET frameworks (4.0, 5.0) and .NET Core.
• Technical experience with ASP.NET Core Razor and Entity Framework.
• Working knowledge of ADF, PowerShell, and SFTP.
• Experience using ServiceNow, Service Cloud, or similar ITSM tools.
• Familiarity with Confluence and stored procedures.
• Prior experience supporting banking industry projects.
• Strong understanding of customer support metrics and SLAs.

Preferred Skills

• Knowledge of ITIL concepts, processes, and fundamentals.

Key Skills

Education

Any Graduate