Description

You will lead application support efforts, troubleshooting issues by analyzing logs and interpreting root causes within a demanding operational environment.

This role is on-site.

Responsibilities

• Provide production support for Financials domain applications.
• Manage incident resolution using established ticketing tools.
• Analyze application logs to identify and resolve root causes.
• Collaborate with diverse stakeholder groups in a global delivery setting.
• Operate effectively within a rotational shift structure.

Required Skills

• 5+ years of professional experience in Application Support.
• Expertise in Unix and SQL environments.
• Hands-on experience with monitoring tools such as Dynatrace, Apica, Splunk, Prometheus, or AppDynamics.
• Proficiency in scripting languages including Python or Shell.
• Experience with data visualization tools like Kibana or Grafana.
• Familiarity with ticketing systems such as ServiceNow or Remedy.

Key Skills

Education

Any Gradute