Description

Lead technical support and integration for contact center and telephony systems in the UAE.

Responsibilities

• Manage IVR and CTI integration workflows.
• Maintain Contact Center Telecommunications and Avaya PBX Phone Switch environments.
• Support SIP Protocol communications and troubleshoot issues.
• Oversee .NET Framework applications and associated integrations.
• Integrate CRM APIs, REST/ODATA, and SOAP endpoints.

Required Skills

• 5-10 years of expertise in IVR and CTI Integration.
• 5-10 years of experience with Contact Center Telecommunications and Avaya PBX Phone Switch.
• 5-10 years of experience with SIP Protocol.
• 5-10 years of expertise in .NET Framework.
• Hands-on experience with CRM API, REST/ODATA, and SOAP endpoints.
• Working knowledge of Microsoft Dynamics CRM for Outlook Client.
• Proficiency with Office 365 and Power BI.

Preferred Skills

• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate