Description

You will provide mid-level application support for enterprise systems, ensuring stability and rapid resolution of incidents.

This role is remote.

Responsibilities

• Troubleshoot and resolve application and infrastructure incidents within defined SLAs.
• Maintain system availability by monitoring Linux environments, databases, and network services.
• Automate routine maintenance and deployment tasks using scripting languages.
• Document technical solutions and update knowledge bases in Confluence.
• Collaborate with engineering teams to identify root causes and implement permanent fixes.

Required Skills

• 3+ years of experience in IT support or application administration.
• Advanced proficiency in Linux OS administration and troubleshooting.
• Solid understanding of networking concepts, protocols, and diagnostics.
• Proficiency in SQL for data querying and basic database management.
• Experience with ITSM tools such as JIRA and Confluence.
• Fluent written and spoken English.
• IT, Electronics degree or equivalent relevant professional experience.

Preferred Skills

• Scripting proficiency in Python or PowerShell.
• Experience with configuration management platforms like SCCM, SCOM, Ansible, Puppet, or Chef.
• Basic administrative knowledge of Azure or AWS cloud services.

Key Skills

Education

ANY GRADUATE