Description

You will manage application support for LOS and LMS systems, focusing on incident and problem management.

Responsibilities

• Manage incident and problem resolution to provide business solutions.
• Execute UAT and SIT testing processes.
• Resolve service requests and issues within defined TAT and SLA requirements.
• Liaise with vendors to ensure service delivery.

Required Skills

• 12+ years of experience in application support.
• Experience managing Collection, CRM, LOS, and Enterprise Applications.
• Proficiency with web-based applications and middleware integration via APIs.
• Hands-on experience with Oracle, IAS, Websphere, IIS, and Apache Tomcat.
• Background managing support for websites and mobile apps.
• BE/BTech or MCA degree.

Preferred Skills

• Exposure to Collection Apps, specifically Indus Collect.

Key Skills

Education

BE/BTEch /MCA