Description

Key Skills: Mainframe Support, IBM MQ, CICS

Roles and Responsibilities:

• Provide 24/7 monitoring and operational support for mainframe and open systems hosted across data centers.
• Act as the first point of contact for client inquiries and service requests related to batch processing and file transfer issues.
• Investigate production alerts and incidents, manage escalation paths, and drive resolution through the incident lifecycle.
• Execute batch monitoring, ensure timely escalation of batch failures, and maintain online system availability aligned to SLAs/OLAs.
• Perform operational change tasks including upgrades/releases, IPLs, disaster recovery exercises (DRE), and emergency failover procedures.

Skills Required:

• 4 - 6 years of production or operations support experience.
• Mainframe support experience in a production operations environment.
• Operational monitoring and incident response in a 24x7 setting.
• Batch processing support and troubleshooting of production failures/abends.
• Experience supporting transaction processing and middleware environments (e.g., CICS/IMS/MQ/DB2) and using enterprise monitoring tools.

Good to Have:

• CICS experience.
• IBM MQ experience.

Education: Relevant degree (or equivalent experience) in Computer Science/IT or related field

Key Skills

Education

Any Graduate