Description

Lead application-level L3 support activities and manage production support processes.

This role is on-site.

Responsibilities

• Own application-level L3 support activities and corrective actions.
• Analyze ticket requirements to perform technical fixes and resolve production issues.
• Manage client communications and handle push-backs when required.
• Maintain technical documentation within knowledge repositories.
• Manage production support processes and project workflows.

Required Skills

• 5+ years of experience in production support roles.
• Strong hands-on experience with SQL and analytical troubleshooting.
• Proficiency with monitoring tools such as AppDynamics, Splunk, Logic Monitor, Grafana, or Datadog.
• Experience using issue tracking systems like ServiceNow, Jira, or BMC Remedy.
• Familiarity with knowledge bases such as Confluence.
• Hands-on experience with at least one programming language.
• Proven experience in client-facing support and communication.

Key Skills

Education

Any Graduate