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Extend Information Systems Inc Logo
Application Support Manager / IT Operations Manager

Extend Information Systems Inc

 

Cincinnati, OH, USA

Posted On: 3 days ago
Experience: 10+ years
Availability: Hybrid
Openings: 1
Category: Application Support Manager/IT Operations Manager
Tenure: No Preference/Any
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Description

Manage application support operations and drive the resolution of complex production issues.

This role is on-site.

Responsibilities

  • Triage and troubleshoot production issues, leading technical calls with cross-functional teams to meet SLAs.
  • Drive incident, problem, change, and release management processes following ITIL frameworks.
  • Coordinate with NOC, infrastructure, cloud, and engineering teams to mitigate business impact.
  • Present support metrics, issue trends, and high-impact technical updates to senior leadership.
  • Manage production fixes through agile and scrum methodologies, overseeing testing and release efforts.

Required Skills

  • 10+ years of experience in application support management.
  • Hands-on experience or deep technical understanding of JAVA and AWS.
  • Strong knowledge of ITIL concepts including incident, problem, change, and release management.
  • Proven ability to manage SLAs and prioritize issues based on business impact.
  • Experience driving outcomes through cross-functional teams and coordinating with upstream/downstream stakeholders.
  • Ability to communicate complex technical issues in business-friendly language.
  • Experience developing and presenting support metrics and queue management data.
  • Background in agile and scrum development methodologies.

Preferred Skills

  • Degree in any field (Any Graduate).

Key Skills
Education

Any Graduate

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