Description

Manage application reliability and resolve technical issues across systems and software.

This role is on-site.

Responsibilities

• Analyze, diagnose, and resolve problems involving applications, system hardware, third-party software, and operating systems.
• Own end-to-end troubleshooting processes and lead investigations to resolve complex issues.
• Perform root cause analysis and communicate technical solutions to all partners.
• Manage reliability risks through data trending and analysis to identify potential system failures.

Required Skills

• 1 to 4 years of IT experience in the reliability domain.
• Bachelor’s degree in a relevant field.
• Experience with application infrastructure, databases, and operating systems.
• Strong problem investigation and troubleshooting skills.
• Knowledge of Software Development and SDLC.
• Proficiency in databases and system hardware.

Preferred Skills

• ITIL v3 or v4 certification and expertise in incident and problem management.
• Experience supporting or implementing Software as a Service (SaaS) applications.
• Knowledge of GxP, automation strategy, and managing vendor partners.

Key Skills

Education

Bachelor’s degree