Description

You will provide application support and problem diagnosis for Global Markets Front Office FICC Credit business.

Responsibilities

• Diagnose and resolve application issues, communicating status updates throughout the resolution process.
• Manage the user query mailbox, ensuring timely and appropriate responses for all incoming requests.
• Develop support tooling and automation using Python and JavaScript.
• Manage alerts and monitoring for critical trading system environments using ITRS.
• Coordinate resolutions with various development teams and manage incident escalations.
• Perform Business Continuity testing and maintain related documentation.

Required Skills

• 8+ years in application support, preferably within Fixed Income, Derivatives, Bonds, Equities, or Capital Markets.
• Proficiency in Python, SQL, and Shell Scripting.
• Experience with monitoring tools like Dynatrace and Splunk.
• Familiarity with Unix/Linux and Java applications.
• Experience managing batch jobs related to Autosys and Python.
• Knowledge of FIX Connectivity and financial products (FI Derivatives, Bonds, etc.).
• Ability to operate effectively in shifts (7-4 or 9-6).

Key Skills

Education

Any Graduate