Description

You will manage the operational support, availability, and performance of business-critical enterprise applications.

Responsibilities

• Monitor application performance and availability to ensure continuous service.
• Resolve incidents, service requests, and alerts as Tier 2/3 support.
• Collaborate with cross-functional teams and vendors to implement fixes, upgrades, and configuration changes.
• Document incidents, known errors, and support procedures within knowledge bases.
• Participate in on-call rotations to support critical incidents outside business hours.
• Automate and optimize recurring operational tasks to improve efficiency.
• Manage service delivery via ticketing systems like ServiceNow or Jira following ITSM processes.

Required Skills

• Minimum 4 years of experience in application support (3+ years for strong candidates).
• Hands-on expertise with Workday, Oracle HCM, Salesforce, and Google Workspace.
• Proficiency using ServiceNow or Jira for incident management.
• Experience managing SLAs, change management, and security/audit requirements.
• Ability to analyze operational performance using KPIs, WSRs, and QBRs.
• Strong stakeholder and vendor management skills.
• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate