Description

Provide L2 support for banking applications by troubleshooting data, infrastructure, and code issues.

This role is remote.

Responsibilities

• Troubleshoot, debug, and resolve application issues related to data and infrastructure.
• Collaborate with developers to identify root causes and escalate complex technical issues.
• Manage and track support tickets through to full resolution.
• Raise problem tickets and work with technical teams to implement long-term improvements.
• Communicate incident impact and updates to both business and technical stakeholders.

Required Skills

• 5+ years of experience in technical support or related roles.
• Proficiency in SQL for data troubleshooting.
• Experience with Shell Scripting.
• Ability to read and debug code in Java or Python.
• Hands-on experience with Unix/Linux environments.
• Practical understanding of data structures.
• Fluency in English, both written and verbal.

Preferred Skills

• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate