Description

You will manage application performance, resolve technical issues, and own the stability of enterprise systems through proactive monitoring and debugging.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues by analyzing application logs and code.
• Monitor application performance using tools such as Splunk, AppDynamics, Dynatrace, Grafana, or Prometheus.
• Manage user requests and track incidents via the ServiceNow ticketing system.
• Perform DevOps-related tasks including scripting and deployment activities.
• Troubleshoot database-related problems within Oracle or PL/SQL environments.

Required Skills

• 7+ years of professional experience in application support or monitoring.
• Strong Java background for support and debugging purposes.
• Proficiency with Splunk or other application monitoring tools.
• Experience with Oracle and PL/SQL database troubleshooting.
• Ability to use ServiceNow for managing daily ticket volumes.
• Scripting skills in Python, Shell, Bash, or Terraform.
• Bachelor's degree in Computer Science.
• Experience with public cloud environments.

Preferred Skills

• Availability to work some weekends remotely.

Key Skills

Education

Bachelor's degree in Computer Science