Description

Manage software licensing compliance and drive technical decisions for the team.

You will own the resolution of support tickets, conduct root cause analysis for recurring issues, and implement preventive measures. You will provide technical solutions to your immediate team and across multiple teams, while developing and maintaining technical documentation for troubleshooting and knowledge sharing. You will collaborate with cross-functional teams to contribute to key technical decisions and optimize license usage to minimize costs.

Responsibilities

• Manage and prioritize support tickets to ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Provide technical solutions to problems for your immediate team and across multiple teams.
• Develop and maintain technical documentation for troubleshooting and knowledge sharing.
• Collaborate with multiple teams to contribute to key technical decisions.

Required Skills

• 4 to 12 years of relevant professional experience in software licensing or IT support.
• Proficiency in Software License Management and deep understanding of licensing models.
• Experience managing software licenses and ensuring organizational compliance.
• Knowledge of license optimization techniques to minimize costs.
• Familiarity with license management tools and software asset management.
• Strong troubleshooting and analytical skills.

Preferred Skills

• Experience with the ITIL framework.
• Experience supporting cloud-based applications.
• Knowledge of software asset management best practices.

Key Skills

Education

Any Graduate