Description

You provide technical support and coordination for technology rollout projects in a specialized call center environment.

This role is on-site.

Responsibilities

• Provide first-level technical troubleshooting support to on-site contractors and vendors implementing hardware.
• Manage inbound and outbound calls via queue to assist technicians with technology implementation and upgrades.
• Update tracking applications and perform system validations as calls are processed.
• Maintain project documentation and provide status updates using email and Excel.
• Ensure all project implementation protocols are strictly followed during store rollouts.

Required Skills

• Experience in Technical Support or Application Support.
• Proven troubleshooting and problem-solving abilities.
• Competency in Problem Management.
• Ability to communicate clearly and tactfully in both verbal and written formats.
• Capacity to manage multiple technical projects simultaneously.
• Flexibility to adjust shift times to accommodate evening, night, or different time zone project requirements.
• High School Diploma or GED.

Preferred Skills

• Working knowledge of Microsoft Excel, Word, and Outlook.
• Experience with IT hardware installation.

Key Skills

Education

Any Graduate