Description

Provide routine support for healthcare information systems, focusing on EPIC ADT/Cadence modules and patient flow software.

Responsibilities

• Investigate and resolve incidents, service requests, and support issues involving EPIC ADT/Cadence modules and scheduling vendors.
• Research and analyze application workflows to recommend and implement improvements.
• Create, maintain, and deliver training documentation and presentation sessions.
• Generate and analyze reports using various reporting mechanisms.
• Collaborate with internal departments and external vendors to support business needs.

Required Skills

• 3+ years of experience in application support or a related technical role.
• Proficiency in SQL for data querying and analysis.
• Experience supporting EPIC ADT/Cadence modules and patient flow software.
• Strong troubleshooting and technical support capabilities.
• Bachelor's Degree in a relevant field.
• Proficiency with word processing, spreadsheets, databases, and presentation software.
• Ability to manage task prioritization and time management daily.
• Strong verbal and written communication skills for diplomatic interaction across teams.

Preferred Skills

• Knowledge of ITIL philosophies.
• Experience with multimedia tools, software development, or web-based applications.
• Familiarity with state and federal healthcare laws, rules, and regulations.

Key Skills

Education

Bachelor's Degree