Description

You will provide remote technical support and manage application-oriented projects to ensure enterprise systems meet business requirements.

Responsibilities

• Research and resolve application issues for end users by diagnosing root causes with vendors.
• Evaluate, install, configure, and deploy new applications and technologies across the enterprise.
• Manage application project phases and collaborate with the PMO and IT teams to enhance functionality.
• Document processes and maintain knowledgebase articles to improve incident resolution efficiency.
• Participate in an after-hours on-call rotation to provide escalation support.

Required Skills

• 5+ years of experience in application and end-user support services.
• Experience supporting Citrix (XeNAp, XenDesktop, XenMobile), SharePoint, and Dynamics CRM.
• Proficiency with ERP systems and accounting or audit applications.
• Hands-on experience with Active Directory user administration and application deployment.
• Technical troubleshooting skills within Windows desktop environments, including networking and Microsoft Office Suite.
• Experience using automated help desk systems and QA testing processes.
• Ability to communicate complex technical issues to non-technical audiences and business leadership.
• Proven ability to prioritize multiple projects and processes under tight deadlines.

Preferred Skills

• Experience working within a professional services environment.
• Degree in Computer Science or a related field.

Key Skills

Education

Any Graduate