Description

You will analyze, administer, and maintain software engineering tools to support development teams and increase productivity.

Responsibilities

• Provide end-user support for engineering applications and processes to internal users.
• Troubleshoot and resolve issues by engaging directly with users to understand specific requirements and use cases.
• Implement critical change requests for engineering applications following established change management procedures.
• Monitor application performance alerts and take proactive corrective actions.
• Document support procedures and update knowledge base articles.

Required Skills

• 3 to 5 years of experience providing application and tools support to end users.
• 3+ years of experience in Jira and Confluence administration.
• Proficiency with Jira/Confluence, GitHub, and Artifactory.
• Experience with source code version control systems such as Git, GitHub, or Gerrit.
• Familiarity with Windows Server, Linux variants, and UNIX operating systems.
• Experience administering applications within the software development lifecycle.
• At least one of the following: ACP-100 (Jira Administration for Data Center), ACP-610 (Managing Jira Projects for Data Center), or equivalent experience.
• Bachelor’s degree or Diploma with equivalent work experience in software engineering applications and systems environments.

Key Skills

Education

Any graduate