Description

You will provide technical support for engineering applications and processes to an internal user base.

Responsibilities

• Troubleshoot and resolve issues by engaging directly with end users to understand specific requirements and use cases.
• Implement critical change requests for engineering applications following established change management procedures.
• Monitor application performance and respond to alerts to ensure system stability.
• Document support processes and maintain knowledge base articles.
• Collaborate with global IT teams and stakeholders to improve application support workflows.

Required Skills

• 3 to 5 years of experience in application or tools support for end users.
• 3+ years of experience in Jira and Confluence administration.
• Proficiency with source code version control systems such as Git, GitHub, or Gerrit.
• Experience administering applications within the software development lifecycle.
• Familiarity with Windows Server, Linux variants, and UNIX.
• Strong written and oral communication skills in English.
• Ability to manage day-to-day tasks independently.

Preferred Skills

• Bachelor’s degree, Diploma, or equivalent work experience in software engineering applications and systems environments.

Key Skills

Education

Any graduate