Description

You will support and maintain software engineering tools to increase developer productivity.

Responsibilities

• Provide end-user support for engineering applications and processes.
• Engage with users to gather requirements, troubleshoot issues, and deliver resolutions.
• Process and implement change requests for engineering applications following change management procedures.
• Communicate and collaborate with global peers, IT, and stakeholders.
• Document and update knowledge base articles related to support.
• Monitor application performance and take action based on alerts.

Required Skills

• 3 to 5 years of application/tools support experience for end users.
• 3+ years of strong administration experience with Jira and Confluence.
• Familiarity with source code version control systems including Git, GitHub, and Gerrit.
• Experience supporting and administering applications within the software development cycle.
• Familiarity with operating systems like Windows Server, Linux variants, and UNIX.
• Bachelor’s degree or Diploma with equivalent work experience in software engineering applications.
• Strong written and oral communication skills in English.

Key Skills

Education

Any Graduate