Description

You will manage application operations, integrations, and build processes while providing direct customer support.

Responsibilities

• Manage application support, including integration, builds, and operational maintenance.
• Create and maintain documentation for solution requirements, application configurations, and operational runbooks.
• Resolve customer support tickets and track progress through Jira.
• Gather business requirements from stakeholders and conduct gap analysis to improve efficiencies.
• Support systems integration, web services, backend infrastructure, cloud security, and release engineering.

Required Skills

• 5+ years of experience in application or systems support.
• Proficiency in PowerShell for automation and administration.
• Ability to create and modify SQL scripts and perform SQL reporting.
• Experience with Active Directory and server management and troubleshooting.
• Knowledge of identity management software and processes.
• Experience working with web services and backend infrastructure.
• Strong oral and written communication skills for stakeholder interaction.
• Experience with ticket tracking and resolution workflows.

Preferred Skills

• Technical writing experience for documentation and runbooks.

Key Skills

Education

Any Graduate