Description

You will manage application operations, integrations, and build processes while providing direct customer support.

Manage application support, including integration, builds, and operational maintenance. Create and maintain documentation for solution requirements, application configurations, and operational runbooks. Resolve customer support tickets and track progress through Jira. Gather business requirements from stakeholders and conduct gap analysis to improve efficiencies. Support systems integration, web services, backend infrastructure, cloud security, and release engineering.

Required Skills

• 5+ years of experience in application or systems support.
• Proficiency in PowerShell for automation and administration.
• Ability to create and modify SQL scripts and perform SQL reporting.
• Experience with Active Directory and server management and troubleshooting.
• Knowledge of identity management software and processes.
• Experience working with web services and backend infrastructure.
• Strong oral and written communication skills for stakeholder interaction.
• Experience with ticket tracking and resolution workflows.

Preferred Skills

• Technical writing experience for documentation and runbooks.

Key Skills

Education

Any Graduate