Description

You will manage day-to-day application support for production environments, ensuring issues are resolved within defined SLAs.

This role is on-site.

Responsibilities

• Investigate production incidents and perform root cause analysis to deliver corrective and preventive solutions.
• Manage application batch jobs and support change implementations following standard operating procedures.
• Escalate complex technical cases to L3 or specialized support teams when required.
• Propose improvements for recurring issues, identify monitoring gaps, and develop automation opportunities.
• Participate in an after-hours standby rotation, including onsite activation for urgent production issues.

Required Skills

• 5+ years of experience in application support or a similar technical role.
• Hands-on coding experience with basic Java programming knowledge.
• Proficiency in SQL with the ability to construct and debug basic queries.
• Working knowledge of Unix and Windows operating systems.
• Understanding of client-server environments, web technologies, databases, and middleware.
• Strong analytical mindset with the ability to grasp business and functional concepts quickly.
• Any Graduate degree.

Preferred Skills

• Experience writing scripts for operational automation.
• Experience using IT ticketing systems for issue tracking and resolution.

Key Skills

Education

Any Graduate