Description

Key Skills: Oracle PL/SQL, Java, Python, SQL, Shell Scripting, Linux, Application Support, Root Cause Analysis, System Optimization, DevOps

Good to Have Skills: Experience with monitoring tools like Splunk and ITRS, ticketing systems like ServiceNow, scheduling tools like AutoSys, database optimization, application debugging, hotfixes and patching, performance tuning, technical documentation, knowledge of problem management tools, and collaboration with development teams.

Roles & Responsibilities:

• Provide technical and business support for users of Citi Applications including quick resolutions to app issues and driving stability improvements.
• Maintain application systems that have completed development stage and are running in daily operations of the firm.
• Manage, maintain and support applications and their operating environments focusing on stability, quality and functionality against service level expectations.
• Perform start of day checks, continuous monitoring, regional handover and same day risk reconciliations.
• Develop and maintain technical support documentation and identify ways to maximize potential of applications used.
• Assess risk and impact of production issues and escalate to business and technology management in timely manner.
• Ensure storage and archiving procedures are in place and functioning correctly while formulating scope for complex application enhancements.
• Review and develop application contingency planning to ensure availability to users and partner with development teams for prioritizing bug fixes.
• Participate in application releases from development, testing and deployment into production including post implementation analysis.
• Consider implications of technology application to current environment and identify risks, vulnerabilities and security issues.
• Act as liaison between users, traders, interfacing internal technology groups and vendors while adhering to Service Level Agreements.
• Act as advisor or coach to new or lower level analysts and provide evaluative judgment based on analysis of factual information.

Experience Required: 8-12 years in product development/L3 Application issue fixes with hands-on coding background. 5-8 years experience in Application Support and hands-on coding development role required.

Education: Bachelor's/University degree or equivalent experience

Key Skills

Education

Any Graduate