Description

Key Skills: Oracle PL/SQL, Java, Python, SQL, Shell Scripting, Linux, Application Support, Root Cause Analysis, System Optimization, DevOps

Good to Have Skills: Experience with monitoring tools like Splunk and ITRS, ticketing systems like ServiceNow, scheduling tools like AutoSys, application debugging, database optimization, hotfixes and patching, performance tuning, release management, technical documentation, and knowledge of problem management tools.

Roles & Responsibilities:

• Provide technical and business support for users of Citi applications including quick resolutions to issues.
• Maintain application systems that have completed development stage and are running in daily operations.
• Manage, maintain and support applications focusing on stability, quality and functionality against service level expectations.
• Perform start of day checks, continuous monitoring, and regional handover activities.
• Conduct same day risk reconciliations and develop technical support documentation for applications.
• Assess risk and impact of production issues and escalate to business and technology management.
• Ensure storage and archiving procedures are in place and functioning correctly across systems.
• Formulate and define scope and objectives for complex application enhancements and problem resolution.
• Partner with development and production support areas to prioritize bug fixes and tooling requirements.
• Participate in application releases from development, testing and deployment into production environments.
• Engage in post implementation analysis to ensure successful system design and functionality delivery.
• Act as liaison between users, traders, internal technology groups and vendors for issue resolution.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Handle complex troubleshooting issues requiring deep system knowledge including application debugging and optimization.
• Investigate major incidents to determine permanent fixes through comprehensive root cause analysis processes.

Experience Required: 8-12 years in product development/L3 application issue fixes with hands-on coding background. 5-8 years experience in Application Support and hands-on coding development role.

Education: Bachelor's/University degree or equivalent experience

Key Skills

Education

Any Graduate