Description

Key Skills: Application Support, Problem Management, Technical Documentation, System Monitoring, Risk Assessment, Programming Languages, Issue Tracking, Business Applications, Analytical Skills, Communication Skills

Good to Have Skills: Experience with deployment processes, contingency planning, vendor management, storage and archiving procedures, production support tooling, post-implementation analysis, security vulnerability assessment, Service Level Agreement management, coaching and training capabilities, and project management for stability and efficiency initiatives.

Roles & Responsibilities:

• Provide technical and business support for users of Citi Applications including quick resolutions to application issues.
• Maintain application systems that have completed development stage and are running in daily operations.
• Manage, maintain and support applications and their operating environments focusing on stability, quality and functionality.
• Perform start of day checks, continuous monitoring, and regional handover activities.
• Conduct same day risk reconciliations to ensure data accuracy and compliance.
• Develop and maintain comprehensive technical support documentation for applications and processes.
• Assess risk and impact of production issues and escalate to business and technology management timely.
• Formulate and define scope and objectives for complex application enhancements and problem resolution.
• Review and develop application contingency planning to ensure availability to users.
• Participate in application releases from development, testing and deployment into production environment.
• Act as liaison between users, traders, internal technology groups and external vendors.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Act as advisor or coach to new or lower level analysts within the team.
• Lead Support Project items covering Stability, Efficiency, and Effectiveness initiatives with ownership.

Experience Required: 5-8 years experience in Application Support role with experience in installing, configuring or supporting business applications and programming languages.

Education: Bachelor's/University degree or equivalent experience

Key Skills

Education

Any Graduate