Description

You will provide technical and business support for Citi applications, ensuring system stability, quality, and functionality in daily operations.

This role is on-site.

Responsibilities

• Resolve application issues and perform start-of-day checks, continuous monitoring, and regional handovers.
• Conduct risk reconciliations, assess production issue impacts, and escalate to management.
• Develop and maintain technical support documentation and application contingency plans.
• Lead stability, efficiency, and effectiveness initiatives while managing application releases from development to production.
• Act as an advisor to junior analysts and liaison between users, traders, and vendors.

Required Skills

• 5-8 years of experience in Application Support roles.
• Proficiency in Application Support, Problem Management, and Issue Tracking.
• Strong skills in System Monitoring, Risk Assessment, and Technical Documentation.
• Experience with Programming Languages and supporting business applications.
• Bachelor's degree or equivalent experience.

Preferred Skills

• Experience with deployment processes, vendor management, and production support tooling.
• Knowledge of security vulnerability assessment and Service Level Agreement management.

Key Skills

Education

Any Graduate