Applications Support

You will provide second-line support for ATM hardware and applications while maintaining operational stability.

Responsibilities

• Monitor production environments for anomalies using Splunk, Dynatrace, and Grafana, addressing identified issues.
• Lead and drive the identification and implementation of automation opportunities across applications and infrastructure.
• Support incident, problem, and change management processes for applications and infrastructure.
• Conduct Root Cause Analysis (RCA) and identify monitoring gaps, implementing solutions using observability tools.
• Partner with various support groups and product owners to resolve defects and address operational support questions from vendors.

Required Skills

• 5+ years of experience with Splunk, Dynatrace, and Grafana.
• Expertise in event, change, incident, and problem management.
• Strong proficiency in at least one scripting language (Java, Python, or PowerShell).
• Working understanding of public cloud environments, specifically AWS.
• Experience working with ticket systems like ServiceNow and Jira.
• Demonstrated automation mindset focused on continuous improvement.
• Ability to work in a production environment and provide weekend support as part of shift coverage.

Preferred Skills

• Familiarity with Kubernetes or Docker.
• Experience with GCP cloud environments.