Description

Provide L2/L3 production support for Java-based enterprise applications, ensuring system stability and rapid incident resolution.

This role is remote.

Responsibilities

• Resolve incidents and manage problems in line with ITIL processes, owning the full lifecycle from detection to resolution.
• Conduct root cause analysis (RCA) and implement defect prevention strategies to reduce recurring issues.
• Perform application health checks, monitor performance, and tune Java/J2EE applications and middleware.
• Manage database operations including advanced SQL querying, optimization, indexing, and execution plan analysis for PostgreSQL, MySQL, and MSSQL.
• Administer Linux servers, analyze logs, and manage cloud infrastructure on AWS, Azure, or GCP.

Required Skills

• 7+ years of experience in application support and production management.
• Strong expertise in Java/J2EE application debugging and API troubleshooting (REST, SOAP) using Postman.
• Proficient in database administration and query optimization for PostgreSQL, MySQL, and MSSQL.
• Hands-on experience with monitoring and observability tools such as Dynatrace, Grafana, Datadog, or New Relic.
• Working knowledge of AWS services (EC2, CloudWatch, S3, IAM) and Linux server administration.
• Experience with CI/CD pipelines using Jenkins and Git, including deployment validation.
• Familiarity with ServiceNow for incident tracking and ticketing.
• Basic understanding of Docker, Kubernetes, and Python scripting for automation.

Preferred Skills

• Experience supporting payment systems (UPI, Razorpay, PhonePe) or loan lifecycle systems.
• Knowledge of Control-M for batch scheduling and job monitoring.

Key Skills

Education

Any Graduate