Description

You will provide technical support and code-level debugging for web and mobile application ecosystems.

Responsibilities

• Resolve technical issues and support tickets by implementing existing diagnosis methods and workarounds.
• Provide Level 1 support as the first point of contact for users via email, web response, and telephone.
• Perform Level 2 support involving debugging and development work at the code level to patch bugs.
• Collaborate within an agile team to support web/mobile front-ends, API back-ends, and automation scripts.
• Maintain technical documentation and issue logging using Confluence and Jira.

Required Skills

• 2+ years of relevant working experience.
• Proficiency with Node.js, React.js, and TypeScript.
• Experience troubleshooting software-related errors in modern web applications.
• Ability to communicate technical issues clearly to internal users and ministry staff.
• Experience using Jira and Confluence for issue tracking and knowledge management.
• Any Graduate degree.

Preferred Skills

• Experience with AWS and MySQL.

Key Skills

Education

Any Graduate