Description

Job Overview

We are seeking an experienced Archer Platform Engineer/Administrator to join our client's team in Phoenix, AZ. The ideal candidate will have strong hands-on expertise in enterprise RSA Archer / Archer IRM Platform Administration, platform upgrades, production troubleshooting, and Archer database analysis using SQL Server. This role requires the ability to independently diagnose complex platform issues and collaborate across infrastructure, database, and business teams to ensure platform stability, security, and performance.

Key Responsibilities

Administer, maintain, monitor, and support enterprise Archer environments across Production and lower environments
Manage Archer Control Panel configuration, services, job processing, logging, and authentication/integration settings
Perform advanced troubleshooting of production incidents involving application servers, database, integrations, APIs, and data feeds
Develop and execute SQL queries for troubleshooting, data analysis, validation, and root-cause analysis
Partner with DBA teams to resolve database performance, blocking, latency, and capacity issues
Support Archer version upgrades, patches, hotfixes, and Disaster Recovery exercises
Manage data feeds, APIs/integrations, scheduled jobs, notifications, authentication, and certificates
Perform root-cause analysis for recurring incidents and implement sustainable solutions
Support vulnerability remediation, certificate lifecycle management, and compliance requirements
Maintain technical documentation, operational procedures, and troubleshooting guides
Required Skills

5+ years of hands-on RSA Archer / Archer IRM Platform Administration experience
Strong knowledge of Archer Control Panel and enterprise platform configuration
Experience with Archer upgrades, patches, hotfixes, and multi-environment implementations
Strong working knowledge of Microsoft SQL Server and independent SQL query development
Experience troubleshooting Archer services, data feeds, APIs, authentication, and performance issues
Familiarity with database concepts: execution plans, indexes, blocking, deadlocks, and latency
Preferred Skills

Archer application development/configuration and Advanced Workflow
LDAP/Active Directory integration
IIS and Windows Server administration
Disaster Recovery and High Availability environments
Enterprise monitoring/logging tools
Cybersecurity vulnerability remediation
Automation/scripting for operational activities

Key Skills

Education

Any Graduate