Description

Lead technical resolution for critical customer issues and drive engineering initiatives to improve support efficiency.

Responsibilities

• Resolve P0 customer issues using advanced diagnostic and troubleshooting techniques.
• Lead technical resolution for high-priority accounts and manage large-scale customer requirements.
• Drive initiatives to reduce ticket volume and improve turnaround time through platform functionality improvements.
• Test hotfixes, patches, and upgrade deployments in production and staging environments.
• Provide technical mentorship to SSE/LSE team members and lead hiring processes.

Required Skills

• 12-15 years of experience in enterprise web application development, Microsoft platform technical support, or sustaining engineering.
• 3-4 years of mandatory experience in a Support or Sustaining engineering role.
• Expertise in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript.
• Strong troubleshooting skills within the Microsoft platform ecosystem.
• Proven ability to manage complex customer requirements and lead technical teams.
• Bachelor's degree in Science or Engineering.
• Strong written and verbal communication skills for customer interaction.

Preferred Skills

• Expertise in Windows Azure and Cloud Computing.
• Relevant technical certifications.

Key Skills

Education

Bachelor's degree