Description

Job Description:
Required Skills
• Strong hands on experience with AS400 / IBM i systems
• Good knowledge of DB2 for i (SQL) for root analysis and troubleshooting
• Experience in production support within banking or financial services systems
• Exposure to incident management tools (ServiceNow preferred)
• Strong analytical, problem solving, and communication skills
Key Responsibilities
• Provide L2 production support for AS400 (IBM i)–based loan servicing systems
• Perform incident investigation, including root analysis and root cause analysis (RCA)
• Execute DB2 for i (DB2/400) query based analysis and implement root fixes
• Support batch jobs, online transactions, and end to end loan servicing workflows
• Collaborate closely with business users, SMEs, and L3 support teams to resolve issues
• Deliver clear technical updates and business friendly status communication to stakeholders

Key Skills

Education

Any Graduate